As the pressure on organizations grows, Senior Business Leaders require Human Resources (HR) and Learning & Development (L&D) functions to deliver ever-higher quality solutions, more rapidly, less expensively and more efficiently. At the same time, HR and L&D functions find they must provide not only transactional services, but also deliver consulting services to the business, facilitate process improvement projects, lead organization design initiatives and develop key competencies. These varied and sometimes conflicting requirements necessitate HR and L&D to transform their business models lead improved organizational performance.

These pressures require that HR and L&D address three key challenges:

• Tune the organization to enable HR and L&D to fulfill their mission and commitments
• Build measurement maturity to drive accountability for results
• Develop change agility to enable leaders and employees to adapt to new requirements and business pressures